Book a Demo

SmartBot · AI Assistance + Smart Search

Help residents find answers.
Help your team understand their needs.

Give residents two simple ways to find information: ask SmartBot a question or use AI-powered search. Both bring together relevant information from your approved website content and PDFs, helping residents get clearer answers without searching page by page.

Your team gains insight into popular topics and gaps in information, so you can keep improving the content your community relies on.

Request a SmartBot Demo See It in Action
  • Available 24/7
  • AI search included
  • Works with your existing website
The SmartBot panel, with tabs for Ask SmartBot and Smart Search. A resident asks how to reserve a community facility and SmartBot answers that they can find facility options, review the published fees and follow the reservation steps, linking to a facility directory, a fee schedule and reservation instructions. Below, Smart Search returns related information from across the website, and a panel shows popular resident topics: facilities, programs and public meetings.

Illustrative product preview

The Everyday Challenge

The information is on your website.
Finding it shouldn’t be the hard part.

Residents may not know which department handles a service, what a program is called or which page contains the details they need. When information is spread across pages and documents, even a simple question can turn into a phone call or email.

SmartBot helps connect residents with that information—and helps your team understand what is still difficult to find.

  • Information across multiple pages

    Bring relevant details together in one response.

  • Questions beyond office hours

    Help residents find information when your team is unavailable.

  • Little visibility into unanswered questions

    See which topics need clearer or more complete website content.

SmartBot + Smart Search

Ask a question. Search in your own words.
Find your next step.

Whether residents prefer a conversation or a search box, SmartBot helps them find relevant information using everyday language. Answers bring together details from approved sources and link back to the pages where residents can learn more or take action.

One question. Two ways to find information.

Ask SmartBot

SmartBot

How do I reserve a community facility, and where can I find the fees?

Start with the facility directory, check the published fee schedule and follow the reservation instructions for your chosen location.

Sources

  • Facility directory
  • Fee schedule
  • Reservation steps

Use Smart Search

AI-powered answer

Start with the facility directory, check the published fee schedule and follow the reservation instructions for your chosen location.

  • Facility directory Explore available locations
  • Fee schedule Find published charges
  • Reservation steps Review how to book

Illustrative example. Live answers depend on your approved content.

  • Ask SmartBot Get a conversational response to a question, with links to relevant information.
  • Use Smart Search Search in everyday language and receive a response that connects information across your website.
  • Follow the source Open the relevant page or document to check details and continue.
See SmartBot and Search in Action

SmartBot Capabilities

More than answers.
A clearer picture of what residents need.

SmartBot combines resident assistance, AI search and content insights in one offering.

  • AI assistance and Smart Search

    Give residents conversational assistance and AI-powered search in one offering, available beyond office hours.

  • Answers across sources

    Bring together relevant details from multiple approved website pages and PDFs into one response.

  • Source-linked responses

    Give residents links to the underlying information so they can check details and take the next step.

  • Content that stays current

    Approved website content refreshes every night. Staff can also trigger an additional refresh when information needs updating sooner.

  • Topics and search trends

    Review anonymously stored activity, organized into topics, to understand the subjects residents search for most frequently.

    Example topics
    • Facilities
    • Services
    • Public meetings

  • Content gap insights

    Identify searches that return no results or limited information, helping staff decide what to clarify or add.

    Review opportunities
    • No results
    • Limited information

For Your Community and Your Team

Easier answers for residents.
Better direction for your team.

For residents

  • Ask questions using familiar language.
  • Find relevant information across pages and documents.
  • Get help beyond office hours.
  • Follow links to services, forms and further details.

Ask SmartBot

Where can I find community facility information?

Explore facility details, published fees and reservation guidance using these pages.

  • Facilities
  • Fees
  • Reservations

Illustrative resident experience

For your team

  • Help reduce repetitive information requests.
  • Understand frequently searched topics.
  • Identify missing or unclear website information.
  • Prioritize content updates using real resident questions.

Resident Search Insights

Frequently searched topics

  • Facilities
  • Services
  • Public meetings

Searches needing better information

  • No results
  • Limited information

Activity stored anonymously

How SmartBot Works

Add smarter assistance to the
website you already have.

SmartBot fits into your existing website, bringing AI assistance and smart search to the content your team already publishes.

  1. Connect your content

    Select the website pages and PDFs SmartBot should use.

  2. Set up chat and search

    Add the resident-facing tools to your website.

  3. Review real questions

    Check how the experience responds to common inquiries and links residents to relevant information.

  4. Stay current and improve

    Content refreshes nightly, with an additional refresh available when needed. Use resident search trends and unanswered questions to guide website improvements.

Your organization controls the source information.

SmartBot uses approved content to support answers, while your team maintains the information residents depend on.

  • Existing website
  • Nightly content refresh
  • Staff-triggered updates

We confirm the installation approach for your platform during setup.

Explore SmartBot in Action

See how SmartBot brings your information together.

Explore how AI assistance and smart search can help with the questions your team hears most often. In a demonstration, review the resident experience alongside the insights available to staff.

Demo preview

How do I find facility details and reservation information?

Explore facility options, published fees and reservation guidance through these pages.

  • Facilities
  • Fee schedule
  • Reservations

Illustrative preview

What to explore

  • Everyday resident questions See how questions lead to relevant answers and source links.
  • Information across multiple pages Understand how related details come together in a response.
  • Insights for your communications team Explore how search topics and information gaps can guide content improvements.
Request a SmartBot Demo

Your Questions, Answered

What to know before you get started.

  • Is Smart Search included with SmartBot?

    Yes. SmartBot includes both conversational AI assistance and AI-powered search, giving residents two ways to find information.

  • Do we need a new website?

    No. SmartBot is designed to work with your existing website. We will confirm the installation approach for your platform during setup.

  • Where do the answers come from?

    SmartBot uses website content and PDFs approved by your organization. Responses can bring together relevant information from multiple sources and link residents back to the underlying content.

  • How does SmartBot stay up to date?

    SmartBot refreshes its source content every night to pick up website changes. Your staff can also trigger an additional refresh when an update is needed sooner.

  • What happens when SmartBot cannot find an answer?

    SmartBot tells the resident that it could not find relevant information. Searches that return no results or limited information help your team identify content that may need to be added or clarified.

  • What can our staff learn from search activity?

    Your team can review activity grouped into topics, identify frequently searched subjects and find searches that return no results or limited information.

  • How is resident search activity stored?

    Search and question activity is stored anonymously. Staff can review topic trends and information gaps to better understand what residents are looking for.

  • Does SmartBot update our website content for us?

    Its insights help your team identify content that may need attention. Your staff can use those findings to decide what to add, clarify or update.

Have a question about your website? Talk to Our Team

Request a SmartBot Demo

Let’s start with the questions your community asks most.

Tell us about your website and the information residents often struggle to find. We will discuss how SmartBot and AI-powered search could support your community and help your team improve online information.

What happens next

Our team will contact you to understand your priorities and arrange a demonstration.

Request your SmartBot demo

"*" indicates required fields